What Would You Do?

2 Jul

This week, I have been going through the inordinate displeasure of moving my office. Since the place into which I am moving will not technically be ready to go for another week, the problem is exacerbated. So, I hired a company to have four movers show up shortly after 7 AM yesterday at a rate of $189/hour. I had arranged to meet with the new owner at my current building yesterday afternoon after the stuff was removed, return the keys, and make everything work. I also arranged with the current owner at my new building. He was able to meet us yesterday to allow us to move into our new building (we still couldn’t use the stuff for a week, but it would at least be stored in its permanent place).

So, why is this story of any interest? Well, the moving company first called yesterday to say they’d be in at noon, then 2 PM, then 4 PM, then eventually they would not come at all until today. This also means that I had to gradually reschedule my meeting with the new landlord at my current building and the current owner at my new building, creating frustration for both of them. The new building operator is unable to meet us at any time today and the operator of the old building is understandably miffed that we are not out at the contractually agreed upon time.

When the owner of the moving company called yesterday for the last time, he was apologetic. However, this morning, his crew showed up with only three movers at a rate of $169/hour. For those good at math, you realize that will probably increase the rate we will be charged. When my intern called this morning to point out this frustrating tidbit, the owner of the moving company told him to do something that is anatomically impossible.

Further, I now have to rent a storage facility to store the materials for a week or so and then I need to get movers to move it again next week. If I hire a different moving company, I will now have the fact that both will claim it is the other company who damaged my stuff. If I hire the same company, I am getting a company who apparently cannot show up when they claim and then gets snarly about it.

Because of the moving company not coming through on the agreement, I now have significant lost goodwill with the owner at my current place of business. I have the additional cost of a second move. I have the day I spent yesterday sitting in a packed (e.g., no up and running computer) office where I literally wasn’t able to do work. I have the owner at the new building frustrated that he spent a day sort of on hold. I have an intern who was yelled at and treated miserably.

That intern believes that we should sue for damages. The owner at the new building feels that there is some yelling that needs to take place. Another friend has suggested that I go to the media. I just want this nightmare to end and for me to get a functioning office. So, I ask, what would you do?

EPILOGUE
Around 12:30 today, they finished unloading my stuff into a storage unit. At this point, They billed me $1,300. Now, if you do the simple math of $169 per hour times 4.5 hours, that would come to $760.50. I also gave a $50 deposit, which should have been credited. It also rained for about 45 minutes where they were unable to work. OK, when I called, I was sworn at by the manager, who then yelled at me. As I was not remaining calm at all, I said that I might need to sue him, when he then told me he would tell his guys to leave with my stuff. The police needed to come, but it was a less than ideal situation, to be sure.

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